The Children's Place in Murray, UT Open now

Reviews about The Children's Place

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  September 28, 2019, by Victoria Midgley
  I am not normally one who would leave a review for a company but this is the second time I’ve had a problem at this store and have officially decided I won’t be going back. The first time I had purchased clothing for my two girls there for back to school and had accidentally grabbed the wrong size skirt. We were at the outlet when we purchased it. Well I took the skirt to the Murray location to switch it for the correct size and they told me I would have to take it to the store I purchased it at because they aren’t able to switch things out at different stores. I understand that stores have different guidelines and decided to give the skirt to another family member and purchase a new skirt for my daughter since we weren’t planning on going to Park City for some time. Now the more recent time was just on Saturday. My little girl received a dress for her birthday and it was the the wrong size. The family member didn’t give us a receipt and I figured since it was from that store and just purchased two days prior I could switch it out without a problem. When we first walked in the employee working didn’t say a word, I walked up and placed the dress and jacket on the counter explaining they were given as a gift and were too small and we would like to please switch them out. The employee looked at me and said let me guess you don’t have a receipt. I explained that we don’t but would be happy to contact the gift giver and try to get a picture of it if absolutely necessary. She acted agitated and then walked over to the dresses and said what size did you want? I was taken a back by the amount of attitude I was receiving. I asked for the size we needed and she said we don’t have that size. I said okay well let me look and see if there is a different dress in the right size and she stated that I couldn’t exchange it for another item at the same value. I looked at her and said even with a receipt? She ignored me and walked away. I took my daughter to the dressing room and found the same dress in a size that did fit her and found the jacket in a larger size. I called the West Valley location and they didn’t have the jacket in the right size either. At this point I decided to pick up some tights and leggings and the girl stood at the counter watching me. She then rudely asked are you done yet? I said no sorry I am still shopping around. When I was done I paid and left feeling upset that a company I have spent over $300 dollars in on multiple occasions had such terrible customer service.